Customer Experience Services (CXs)

Customer Experience Wheel

CX Strategy & Management

  • Benchmarking
  • Customer Experience (CX)
  • Social Media
  • Reputation
  • Lead Quality
  • Sales Process
  • Strategic Planning
  • Data & Lead Capture
  • Content Curation and Management
  • Plan Implementation & Training
  • Marketing Strategy
  • Customer Experience Services
  • P/T Chief Marketing and Technology Officer (CMTO) Services



CRM, O365, Dynamics, Microsoft, Social Media, Content as a Service, CaaS, SaaS

CX Systems and Technology

  • Modern Productivity Solutions
  • Customer Relationship Management (CRM)
  • Social Listening
  • Content Management
  • Marketing Automation
  • Survey Tools
  • Online Communities
  • Search Engine Optimization (SEO)
  • Paid Search
  • Analytics
  • Internet of Things (IoT)
  • Mobile Technologies

KPI, NPS, CLV, sWAR, eWAR

CX Sabermetrics

  • Key Performance Indicator (KPI) Development
  • Customer Lifetime Value (CLV)
  • Customer Acquisition Cost
  • Net Promoter Score (NPS)
  • Deal Quality
  • Employee Wins Above Replacement (eWAR)
  • Lead Quality
  • Content Quality
  • Delivery Quality
  • Product & Service Quality
  • Marketing Optimization