A customer experience (CX)management firm dedicated to helping businesses, non-profits and governments align their CX strategy, metrics and technologies to forge closer relationships with their customers and constituent eco-systems.
We help our clients minimize the risk and costs associated with starting a new customer experience management practice or optimize existing CX efforts by viewing your organization through the eyes of the customer, and incorporating those insights into your operating plan.
Too many leads? Too few? MyCXData can help you optimize your lead acquisition strategy and tactics in order to get the right buyers in front of your team when they are ready to buy.
Shaving just one month off your sales process can increase revenues by 8.3%. Improving your average close rate can add an additional 5 - 10% to your bottom line as well. MyCXData can help you do both!
An efficient team equals happy customers. MyCXData can help you set up key performance indicators that are aligned with your customer and citizen expectations, helping you to improve service delivery at lower costs.
Real time customer and citizen feedback gives you the information you need to make intelligent business decisions quickly to keep you ahead of your competition. MyCXData can help you create a customer insights program that will fit your budget.
Loyal customers spend 10x more than new ones. MyCXData can help you develop a lloyalty program that resonates, increases sales and improves referrals.
Engaged citizens and customers are the fuel that drive innovation. MyCXData can help you improve interactions with your brand and create the emotional connections necessary to run an innovation engine that helps you grow.